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Home > Shipping Info.

SHIPPING INFORMATION

Shipping Info.$6.99 shipping on orders weighing 2 lbs. or less (including box & packing material). This applies for Standard Ground Shipping to the lower 48 states only. Shipping costs on heavier items are automatically calculated during check-out.





GROUND SHIPPING TIMES LISTED ON MAP BELOW

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*For estimated shipping costs, simply add the items you would like to purchase to your shopping cart, scroll down to the Shipping Calculator, enter the prompted information, click 'APPLY', then see your estimated shipping cost above.*

NOTICE: All delivery times are estimates, not guarantees. We reserve the right to adjust the shipping cost estimated in the shipping calculator to whatever the actual charges by the carrier are. As of November 1st, Next Day and 2 Day deliveries cannot be guaranteed due to increased holiday season deliveries. This is FEDEX policy, and no refunds will be issued for delayed shipment during this period.




SHIPPING METHODS (Selected during check-out):

SHIPPING WITH-IN THE UNITED STATES:
1) Ground Service (USPS or Fedex)- Typically 2-7 days(depending on state). Delivery time is not guaranteed when using this service, although 99% of packages arrive within 5 business days of shipping.

2) Priority Mail Service (USPS)- Estimated 2-3 business days delivery time. Delivery time is not guaranteed when using this service. *Must use this method for: LIVE mealworms, P.O. Box addresses, APO & FPO addresses, and for shipping to Alaska, Hawaii, Puerto Rico, & the US Virgin Islands*

3) 2-Day Service (Expedited Shipping)- Two business days from the day of shipping. No deliveries on weekends or holidays. Note: The day you ordered is not counted as day 1, the following day counts as day 1. Example: If you placed an order on Monday, we would ship on Tuesday and your order would arrive to you on Thursday.

4) Next Day Service (Expedited Shipping)- One business day from the day of shipping. No deliveries on weekends or holidays. Note: The day you ordered is not counted as day 1, the following day counts as day 1. Example: If you placed your order on Monday, we would ship on Tuesday and your order would arrive to you on Wednesday.


SHIPPING OUTSIDE THE UNITED STATES:
1) Air Mail (Canada)- Typically 5-10 business days delivery time. Most Canadian orders will ship by U.S. Postal Air Mail service (typically 7 day delivery time). Cages will ship by Fedex Ground service. Please note: Cages shipping by Fedex will encounter Canadian duties upon arrival, the carrier will need to collect the Canadian duties from the recipient before they will make delivery (typically 8%). Customer is responsible for all duties.

2) Air Mail (Outside the US & Canada)- Typically 5-10 business days delivery time.

PLEASE CONTACT US BY EMAIL FOR PRICES ON SHIPPING OUT OF THE UNITED STATES.

INTERNATIONAL FAST FACTS: Some countries have customs entry charges and will charge you additional duties and taxes upon entry into your country. To determine these charges ahead of time, please contact your Customs Department within your country. Based on your location, the additional duties and taxes range from 0-35% of the total order value. The duties and taxes due on your package upon receipt are collected by your country. We will NOT be responsible for customs charges. Please note that some of the items that we sell, such as live insects and certain meat based foods, may not be allowed into your country because of customs regulations. If your order is refused by customs in your country, you will still be responsible for the cost of the order. If the order is returned back to us, and the merchandise is not damaged, we can refund the cost of the merchandise, but not the shipping cost. Shipping costs to international destinations may vary from shipping calculator on shopping cart, your shipping costs may change during processing. We reserve the right to change shipping cost to whatever the actual charges by the carrier are. See our Customer Service tab for more information on International shipping.

All countries that we ship to are listed as follows: Argentina, Austria Australia, Aruba, Barbados, Belgium, Bermuda, Brazil, Bahamas, Canada, Cayman Islands, Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Finland, Fiji, France, France, Metropolitan, Germany, Greece, Greenland, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Republic of Kuwait, Luxembourg, Macau, Malawi, Mexico, Monaco, New Caledonia, Netherlands, Netherlands, Antilles, New Zealand, Norfolk Island, Norway, Panama, Peru, Papua New Guinea, Philippines, Poland, Puerto Rico, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.)

SHIPPING ADDRESS CORRECTIONS: Please verify that your shipping address is correct BEFORE finalizing your order. Also review your order information when your order confirmation and invoice are emailed to you after ordering. Incorrect addresses may result in undeliverable packages or delays. If your address is incorrect, please notify us as soon as possible to avoid a $10.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a $10.00 charge will be assessed. This charge is assessed by Fedex, and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.

See our Customer Service tab for more information concerning our return policy, damaged/missing packages, and more.


Allow us to help you with your Sugar glider husbandry issues. The informative pages listed in our department titled 'Educational Articles' contain quality information to guide you in the care and raising of your pet Sugar gliders. Take the time to read through this important information, preferably before you purchase a pet Sugar Glider. Articles on Sugar glider food, Sugar glider cages, and suggested Veterinarians are listed, along with breeding information and purchasing guides. Being informed on the care and breeding of Sugar gliders will benefit both you, and your new pets. It will also help you avoid health issues with your Sugar Gliders in the future.
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Shipping Info.