INTERNATIONAL(Outside of the U.S)SHIPPING METHOD

Please choose the shipping option INTERNATIONAL (Outside of U.S. and Canada)during check-out for international orders. Canadian order please select the shipping method - CANADA Air mail only. International orders typically ship with-in 1-2 business days from date of order placement. Most international orders ship via US Postal Air Mail service. Some Canadian orders may ship via UPS ground service. Delivery time for international orders is typically 7 - 10 business days from time of shipping, but may take longer depending on delivery system in your country. Delivery times may vary depending on time spent in customs. Most cages cannot be shipped internationally due to package size restrictions. Live insects cannot be shipped internationally due to customs regulations.

INTERNATIONAL SHIPPING

* Please be aware, that customer is responsible for any customs fees or taxes due upon delivery. Customers refusing orders at time of delivery will still be responsible for all shipping costs. Note: International shipments refused will incur shipping costs back to us, along with original shipping costs.

INTERNATIONAL SHIPPING INFORMATION

The Sugar Glider Super Store ships products worldwide, except for areas where embargos exist. All countries that we ship to are listed as follows: Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

Shipping costs can be viewed during the check-out process. When you enter your address, and select your shipping method,the shipping charges will be automatically calculated. Make sure that you select the correct shipping method for your international order. We reserve the right to adjust shipping costs accordingly, our shipping calculator is set-up to achieve a shipping rate as close as possible to actual charges. If you decide not to go through with your order (after viewing the shipping charges) simply do not proceed with payment information.

INTERNATIONAL FAST FACTS

Some countries will charge you additional duties and taxes in order to receive your package. To determine these charges ahead of time, please contact the Customs Department within your country. Based on your location, the additional duties and taxes range from 0-35% of the total order value. The duties and taxes due on your package upon receipt are collected by your country for your country. We will NOT be responsible for customs charges. Please note that some of the items that we sell may not be allowed into your country, such as live insects. We will attempt to contact you in the event you have ordered an item that is not importable into your country.

SHIPPING TO APO / FPO ADDRESSES

Customer's with APO or FPO addresses may be charged additional shipping charges depending on your zip code. This is due to the zones imposed by the United States Postal Service. Please choose PRIORITY MAIL for shipping to APO & FPO addresses.

SHIPPING TO ALASKA, HAWAII, PR & USVI

Please select the shipping method - PRIORITY MAIL.

SHIPPING ADDRESS CORRECTIONS

- Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable packages, or delays. If your address is incorrect, please notify us as soon as possible to avoid a $5.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a $5.00 charge will be assessed. This charge is assessed by UPS, and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.

HOW TO PLACE AN ORDER

Internet: All orders placed through our website will receive an order confirmation upon submission. If you placed an order, and did not receive an e-mail confirmation,verify that we did receive your order. Our Customer Service Center is here to answer any questions you may have, call 757-930-0301 (8:00 am - 4:00 pm EST or EMAIL us with your questions.

Fax:

You can fax an order to us at 757-930-1505. Orders submitted by fax must be paid for by a credit card.

Mail:

Customers who wish to order by mail, can do so by sending your order (printed out) with payment to: Sugar Glider Super Store C/O Exotic Nutrition LLC 737 Industrial Park Drive Newport News, Virginia 23608 USA

Please make checks or money orders payable to Exotic Nutrition.

Phone: Our friendly customer service staff is available to take your order by phone. Call toll free: 866-930-0301 Monday through Friday 8:00 am - 4:00 pm EST.

CANCELING AN ORDER ALREADY PLACED

If you wish to cancel an order already placed, please do so as soon as possible to avoid a cancellation fee. Most orders are shipped from our Distribution Center within 24 of order placement. A $10.00 cancellation fee is assessed if you cancel an order after it has been processed. This fee is assessed to partially cover administrative and/or shipping costs. This fee will be deducted from your refund amount. If you need to cancel an order, and it has not yet been processed, no cancellation fee will be assessed. Orders over $100.00 that are canceled after processing will be charged a 5% credit card processing fee upon cancellation. This is the amount we are charged when processing credit card orders.

NOTICE:

SHIPPING COSTS ON CAGES AND OTHER HEAVY WEIGHT ITEMS MAY BE HIGHER THAN QUOTED ON LINE. ESPECIALLY WHEN SHIPPING 40 lb. BAGS OR CAGES. WE RESERVE THE RIGHT TO ADJUST THE SHIPPING COSTS ACCORDINGLY.

RETURN POLICY

If you are not satisfied with any product ordered from our web site, simply return it, in new condition, within 30 days of order placement for a replacement or refund. (Sorry, this does not apply to books, opened products, or live insects). See Returns policy below. RETURN POLICY We realize that there may be times when an item you ordered needs to be returned. When that does happen, we want to make it as easy as possible for you. Any unopened item can be returned to us for any reason. We only ask that you follow our guidelines when making a return: If you need to return merchandise, please include a copy of your original invoice. Contact us by email to let us know what you are returning, the reason for the return, and what you would like for us to do. Please note: We are unable to accept returns on books and videos unless they are damaged, in which case we will replace them with the same item. 1. We will accept returns on any item, for any reason, provided you have requested a return of merchandise notice. This must be placed by email or phone with-in 48 hours of your receipt of the merchandise.

2. Returns must be made within 30 days of purchase.

3. Customer will be responsible for any and all shipping charges to return the item(s) to us, along with the original shipping charges, unless we shipped an incorrect or damaged item.

DAMAGES, SHORTAGES AND D.O.A.s

In case of damage to your order, contact the delivering carrier immediately, and save all packing material for inspection. Damages and shortages must be reported within 48 hours from time of delivery. Live insects that arrive dead (D.O.A.) must be reported to us with-in 24 hours of delivery. Reports can be made by phone or email.

SALES TAX

Virginia residents ONLY will have state sales tax added to their invoice in effect for ship-to address.